Mary Browns Reviews

Mary Browns has an overall rating of 4.0 based on 48 reviews. Customer feedback on Mary Browns is mixed: Mary Browns reviewers highlight positive aspects like delicious fried chicken, friendly customer service, generous portion sizes and great value for money, which strongly appeal to families, fast food enthusiasts, and fried chicken lovers. However, Mary Browns is often criticized for its long wait times, inconsistent food quality, limited menu options and higher prices than competitors.

4.0/5.0

48 reviews

5 Stars

10

4 Stars

0

3 Stars

6

2 Stars

2

1 Star

0

All Mary Browns Reviews (48)
hello_charles012
May 15, 2026
"Order was wrong again"
I gave it 2 stars because the food that actually showed up was fine, but my order still wasn’t right. I asked for no pickles and got them anyway, and one of my sides was missing too. This isn’t the first time it’s happened with an online order, which is frustrating. It’s annoying when you get home and realize stuff’s wrong. I just hope they start double-checking orders better.
douglas1984
May 01, 2026
"There were a lot of choices on..."
There were a lot of choices on the menu, which I really liked. I don’t know, it just felt like there was something for whatever mood you’re in. Definitely a good kind of variety.
BASS
April 23, 2026
"Clean and comfortable spot for lunch"
I stopped in for lunch and was relieved by how clean everything was. The tables were wiped down, the floor wasn’t sticky, and even the washroom looked like it was being looked after. It was busy, but the staff still seemed to stay on top of things. Made the whole meal feel a lot nicer.
BEAUDION
April 22, 2026
"A bit slow today"
Service was a bit slow today, just slower than usual. Not a huge deal, but it did take a while
johnscannell6699
April 06, 2026
"Wish I had checked the reviews first"
The food from Mary Brown’s was fine, no big complaints there. But the service kind of ruined it for me. The person at the counter barely even looked at me and acted annoyed when I asked a simple question. I get that places get busy and people have off days, but it just didn’t feel very welcoming. I wish I had read some reviews first so I knew what to expect. Not the worst experience ever, but I probably wouldn’t rush back.
alyce1997
April 05, 2026
"Food was still hot when I got home"
I ordered from Mary Brown’s and was really pleased with how hot everything still was. The chicken was crispy and fresh, and the fries were warm instead of soggy, which I really appreciated. Even after the drive home, it still tasted like it had just been made. I was satisfied with the whole order and would definitely get it again.
Heriberto_puig82
March 20, 2026
"The chicken was super crispy and..."
The chicken was super crispy and somehow still hot when I got it, which I wasn’t really expecting. I’m a little confused how it stayed that crunchy, but I’m definitely not complaining.
HENRY
March 02, 2026
"Issue was handled quicker than expected"
I had a small problem with my order and figured it might turn into a whole thing. Nope—support got back to me fast, fixed it, and were actually really nice about it. I was mildly annoyed at first, then suddenly I was like, okay wow, that was easy. Happy with how it all turned out.
JuanLenk_90
March 01, 2026
"Pretty sure the sides were the highlight"
The wedges were really good—hot, nicely seasoned, and maybe the best part of the meal. I keep wondering if I’m overhyping them, but yeah, they were definitely solid.
COFIELD
February 24, 2026
"Pickup order was fine, just a little clunky"
i mean, ordering through marybrowns.com for pickup worked in the end, but it wasn’t the smoothest on my phone. The site felt a bit slow, and it took me a couple tries to get the combo added properly. The payment page also froze up for a minute, which made me wonder if the order even went through.

The food was pretty much ready around the time they said it would be, so that part was good. One of the sides was wrong, which was a little annoying, but not a huge deal. Overall it was okay, I just think the online ordering could be a bit easier and less glitchy
HarveyTurner
February 21, 2026
"Good food, but the prices are getting hard to ignore"
I’ll say this upfront because I’m not trying to bash Mary Brown’s or anything, I do like their food, and most of the time it’s solid. The chicken is usually good, and I’ve never really had a major issue with the quality.

That said, the prices on marybrowns.com do feel a bit high lately. I get that everything costs more now, but once you add a side or a drink, it stops feeling like a quick casual meal and starts adding up fast.

I still order from them sometimes, so it’s not like I’ve written them off. I just don’t go as often as I used to. A few more regular deals or better-priced combo options would make a big difference.
marianlandis8285
February 17, 2026
"I tried the crispy chicken sandwich and..."
I tried the crispy chicken sandwich and... yeah, it was really good. The chicken had a nice crunch, and the bun was super soft
COLON
February 13, 2026
"Good food made the right way"
The chicken was hot, crispy, and not dry at all, which makes a big difference. The taters were really tasty too. It’s one of my favorite fast food meals because it actually feels like they care about serving people food that’s done right.
anakline3941
February 10, 2026
"A little pricey for what you get"
The food was decent and the delivery was totally fine, but the price felt a bit high to me. Not sure how to explain it, but the portions were okay and everything tasted fine, it just didn’t really feel like I got my money’s worth.
EileenMercer
February 06, 2026
"Pickup was fine, but I felt a little unsure"
I stopped in for a pickup, and the staff got everything handled okay. They weren’t rude or anything, but they also didn’t come across as very friendly. Everyone seemed kind of rushed, and the answers I got were short, which made me a little nervous like I had to double-check everything so I wasn’t missing something or getting fooled. Overall, it was fine, just not the warmest experience.
HACKETT
December 24, 2025
"My food got delivered really quickly, which I..."
My food got delivered really quickly, which I always appreciate because I get a little worried it’s going to take forever once I place the order. It was still hot when it arrived too, not just kind of warm, so it actually felt like it had come straight from the kitchen. Overall, super easy and exactly what I was hoping for
Monica-droke
December 16, 2025
"Pretty sure the portions were huge"
I got a lot more chicken than I thought I would, unless I just got lucky or something. The fries were packed full too, so I can’t really complain
FayDyer_26
December 08, 2025
"Just an okay chicken order today"
Overall, it was just kind of average this time. I ordered from Mary Brown’s and the chicken wasn’t bad, but it didn’t really taste as fresh as I was hoping. A few pieces were warm and decent, while others felt like they may have been sitting around for a bit. Not a terrible meal, just not their best today.

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